FAQ

Questions, answered.

Orders & Payment

What payment methods do you accept?

We accept all major debit and credit cards via Stripe. Your payment details are handled securely by Stripe — we never see or store your card information.

Do you offer discount codes?

Yes — sign up with your email for 10% off your first order.

Is my payment information secure?

Yes. All payments are processed securely by Stripe, a PCI-compliant payment provider used by millions of businesses worldwide.

Delivery

How much does delivery cost?

Free UK delivery on orders over £30 — otherwise standard shipping is £2.99. Orders are dispatched within 2–3 working days.

Do you ship internationally?

Currently we ship within the UK only.

Returns & Exchanges

What's your returns policy?

Not the right fit? Unworn items can be returned within 14 days of delivery, in original packaging. Return postage is paid by the customer.

How do I start a return?

Click "Request a return" on your order confirmation page, or use the button below. Fill in your order number, the item, and the reason — we'll get back to you with return instructions.

Do you offer exchanges as well as refunds?

Yes — let us know when you request your return which you'd prefer, and we'll sort it out with you.

Sizing & Fit

What size should I order?

Our shorts are true to size — order your usual size for the best fit.

About Sitr

How do I contact you?

Email contact@sitrclothing.com any time — we reply personally.